In August 2007, Oracle commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Oracle Universal Content Management. Oracle Universal Content Management is Oracle’s enterprise content management solution (ECM). It provides companies with the ability to easily manage and reuse content across the organization and to streamline related business processes. This study illustrates the financial impact of moving from ad hoc content management solutions to a systematic approach of managing structured and unstructured content using Oracle Universal Content Management.

In conducting in-depth interviews covering several divisions within Emerson Process Management, a division of Emerson Electric, Forrester found that the organization achieved significant benefits: some easily measured for this ROI study and others equally valuable that could not be quantified. Specifically, the benefits fall into the following categories: 1) reduced headcount needed to gather, manage, and disseminate content; 2) reduced need to print, publish, or mail documents; 3) reduced external costs for third-party vendors; 4) increased output per worker in specific content management processes; 5) improved user productivity across the organization due to easier and
faster access to content and improved business processes; and 6) improved consistency of information resulting in better messaging and branding to customers.

10.10.2008